Daily Practice
GCSE Business
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14th July 2025
- 1The Role of ICT and E-Commerce in Delivering Customer Service
A business handles 600 enquiries a month, each taking 5 minutes of staff time at 13 pounds an hour. Calculate the monthly labour cost.
- 2Procurement and managing stock
State two costs of holding too much stock.
- 3Working with suppliers and the supply chain
Give one reason a business might pay more to source locally.
- 4Quality control and quality assurance
Explain one benefit of making each worker responsible for checking their own work.
- 5The sales process and customer service
Give three examples of after-sales service.
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