Daily Practice

GCSE Business

14th July 2026

5 questions · GCSE · 503 questions in this band

1
The Role of ICT and E-Commerce in Delivering Customer Service
State two ways a website improves customer service without any staff involvement.
2
Procurement and managing stock
Explain how buffer stock protects a business, and state its cost.
3
Working with suppliers and the supply chain
Give three criteria a business uses when choosing a supplier.
4
Quality control and quality assurance
Give three costs to a business of poor quality.
5
The sales process and customer service
Why is a single poor service experience more damaging online than in a shop?

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