A large company's technical support team finds that, historically, 25% of support tickets are resolved on first contact. After introducing a new troubleshooting script, the team leader, Fatima, wants to test whether the proportion of tickets resolved on first contact has increased. She takes a random sample of 30 tickets handled using the new script. Let X be the number of tickets, out of 30, resolved on first contact.
(a)State suitable hypotheses for Fatima's test.(2)
(b)Assuming X ~ B(30, 0.25), find the critical region for the test in the form X ≥ k, using a 5% significance level. You must show sufficient working to justify your answer.(4)
(c)State the actual significance level of the test.(1)
(d)Given that 13 of the 30 tickets sampled were resolved on first contact, state the conclusion of the test, giving a reason.(2)
(e)State one condition needed for X to be well modelled by a binomial distribution in this context.(1)
(Total for Question 9 is 10 marks)