Daily Practice
GCSE Business
- 1The sales process and customer service
Why is a single poor service experience more damaging online than in a shop?
- 2The impact of technology on operations
Give one way e-commerce changes a small retailer's operations.
- 3Choosing and Evaluating Suppliers: Selection Criteria and Sourcing
Explain how credit terms can matter more than price to a small business.
- 4Improving Production Efficiency: Lean Production, Just-in-Time and Kaizen
State two benefits of cell production compared with a long assembly line.
- 5The Importance of Quality and Identifying Quality Problems
Why should a business look for the cause rather than fixing each faulty item?
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