GCSE Business: Operations Practice Book

Every chapter opens with a divider page giving its marks and suggested timing, then runs its question pages. The mark schemes for all 10 chapters are grouped at the back, so the book works as homework, as a timed test, or as revision.

1. 01Production processes: job, batch and flow15 questions - 45 marks - about 60 minp3
2. 02Procurement and managing stock15 questions - 42 marks - about 55 minp9
3. 03Working with suppliers and the supply chain15 questions - 43 marks - about 55 minp14
4. 04Quality control and quality assurance15 questions - 44 marks - about 55 minp20
5. 05The sales process and customer service16 questions - 41 marks - about 55 minp25
6. 06The impact of technology on operations15 questions - 43 marks - about 55 minp30
7. 07Choosing and Evaluating Suppliers: Selection Criteria and Sourcing14 questions - 37 marks - about 40 minp35
8. 08Improving Production Efficiency: Lean Production, Just-in-Time and Kaizen15 questions - 35 marks - about 40 minp40
9. 09The Importance of Quality and Identifying Quality Problems17 questions - 38 marks - about 40 minp45
10. 10The Role of ICT and E-Commerce in Delivering Customer Service14 questions - 30 marks - about 35 minp50
11. ▸AnswersMark schemes for every chapterp56

Each chapter is one of our worksheet packs, printed here in full. Follow a chapter title to read that pack on its own page, or browse every GCSE Business pack. Every book on the shelf is a complete printable workbook of up to 120 A4 pages.