A gym is designing a customer satisfaction questionnaire, and pilots it on 10 members before the main survey. Three of the draft questions are shown below.
Question 1: "How satisfied are you with our excellent new equipment?"
Question 2: "How many times do you visit the gym?" Response options: Rarely, Sometimes, Regularly, Very often
Question 3: "What is your age?" Response options: Under 18, 18-30, 30-45, 45 and over
(a)Identify the problem with Question 1, and rewrite it so the problem is fixed.(2)
(b)Identify the problem with Question 2, and rewrite its response options so the problem is fixed.(2)
(c)Identify the problem with the response options for Question 3, and rewrite them so the problem is fixed.(2)
(Total for Question 12 is 6 marks)